We obviously hope that you and your little ones will be delighted with your den kits but at the same time we also understand that sometimes things aren’t quite the right size or shape.

If you need to return your PL-UG purchase for any reason we offer a NO-FUSS returns policy.

Simply return your order to us within 14 days, unused and in its original condition with all original packaging intact. When we receive it back we will then arrange either an exchange or refund (please note that we are unable to refund the post and packaging charge). It’s as easy as that!


PL-UG C/O Craven, Manse Lane, Knaresborough, North Yorkshire, HG5 8ET

We would always recommend that you return the item via registered mail as we are unable to help or assist if the item doesn’t make it back to us.

If you have any queries regarding your return either drop us message to

Product Circles
All the fixings are so clever - It is extremely well designed yet simple enough for my son to do himself
It was so good to see the children playing without the use of electrical gizmos and really interacting with each other
Our kids have always struggled a bit with den building, but now they can attach the sheet to almost anything
My grandson was able to build his own den in just a few minutes and he played in it all day - brilliant!
The den kits will provide your children with hours of fun play and get's them really using their imagination
This has opened up a whole new world of possibilities when it comes to making hidey-holes, dens and superhero’s secret lairs